New Patients

Are you a new patient? Save yourself some time and complete the appropriate Registration form, along with the Dental and Medical History form, and Financial Policy form before coming in to your first appointment. Feel free to FAX them to us at 540.437.4092 or simply bring them in with you. You can also Request an Appointment and we’ll contact you to schedule your first visit. We look forward to meeting you!

At Ken Copeland Family Dentistry we are committed to patient education and superior patient service. Every effort is made to make scheduling a convenient appointment as easy as possible. We greet every new patient with a complete tour of our office. At your appointment you will meet with one of the hygienists who will review your medical history, take your blood pressure, x-rays and photos, do an oral cancer screening, and will evaluate the health of your teeth and gums. We will discuss any dental concerns you may have in preparation for you meeting the doctor. The doctor will then determine the need for any recommended treatment and discuss your options with you.

Our Financial and Treatment Coordinator will also meet with you to discuss the recommended treatment and create a specialized plan to meet your needs, budget, and time constraints. Comprehensive care for every patient is our goal, but we will work with you to customize your treatment plan. Your insurance benefits will be discussed with you as well. We ask that you provide your insurance information when we schedule your appointment to give us time to receive information from your insurance provider regarding your coverage. We do this as a courtesy to our patients but encourage you to bring your insurance benefit pamphlet with you and to be aware of your benefits.

Your Dental Questions

An appointment. You’ll need to first schedule an examination with Dr. Ken Copeland. He will assess your oral health and discuss options for improving your smile. Your smile and goals are unique. For straighter teeth, We offer Invisalign — the invisible way to straighten you teeth. After your consultation you’ll know if Invisalign is right for you. For replacing missing teeth, you can, choose from crown and bridgework, partial or full dentures or dental implants. Many patients prefer dental implants because of their completely natural look and feel. We’ll help you decide which prosthetic option best suits your smile. For whiter teeth, we have several options, to fit your budget and individual needs.

Absolutely! We enjoy creating gorgeous, healthy smiles for patients of any age. If we find that your child or you, for that matter would benefit from seeing a specialist, we’ll refer you to a trusted colleague. As a general dentist, Dr. Ken Copeland's preventive, cosmetic, and restorative services include treatments suitable for patients of all ages. Our entire team love working with children. Dr. Ken has 11 children and step children of his own, giving him the understanding that all kids are unique and require different approaches. Dr. Ken and the team promote a positive and exciting approach for successful dental care.

Bleeding is usually a sign of a problem. When gums bleed, the cause usually stems from brushing too hard or early stages of gum disease, called gingivitis. We can show you the proper toothbrush and pressure for safe, effective daily oral care. If your gums show signs of periodontal disease we may recommend a deep hygiene treatment to alleviate your symptoms. Gum disease is the leading cause of tooth loss for American adults and has been linked to many overall health problems, including stroke, heart attack, and respiratory issues. Untreated, gum disease can significantly damage your health , so call Ken Copeland Family Dentistry today.

The use of dental floss is essential in preventing gum disease. Most oral health problems are related to dental plaque—the soft, sticky layer of bacteria on the surface of gums and teeth, particularly along the gum-line. When dental plaque grows it releases toxins that irritate the gums causing gingivits . If left untreated it may lead to more serious form of gum disease (periodontitis). The toothbrush can’t reach difficult areas in the mouth, like between teeth and along the gums. Using dental floss at least once a day provides effective removal of dental plaque and cleaning between the teeth. I really don’t like visiting the dentist. Is there anything you can do to help me relax? We've created a soothing, friendly environment where you can relax and feel at ease. Dr. Ken has an easy-going manner and soft touch. He uses a gentle injection technique for stress free numbing and offers nitrous oxide and/or Non-IV Oral Conscious Sedation.

Yes! Ken Copeland Family Dentistry offers a Pre-Payment Program that works like layaway. Third-party financing is available as well. CareCredit often time offers low or no interest financing. Please visit their website for more details.

Dr. Ken and our team take more than the Virginia state’s requirement for continuing education each year. We also read trade journals, attend professional association meetings and do everything we can to stay current with the latest developments in general and cosmetic dentistry, as well as dental technology. Our practice offers E4D Dental technology, creating crowns in a day for your convenience. Plus coming soon is a Soft Tissue Laser and Diagnodent Caries Detector. This tool has the ability to detect a cavity, painlessly! We’re passionate about our careers, so we enjoy soaking up new information on our profession, then sharing it with you!

We are only in network with Delta Dental. However, as a courtesy, we will submit your claim to all insurance companies (other than VA Premiere and Famis). We do not accept Medicare/Medicaid. We will collect your estimated portion or copay at time of service. Call us today and let us show you how to maximize your benefits. Please feel free to call to speak to our insurance team members to help clarify your individual situations.

Information for our patients with insurance

It is such a pleasure having you as a part of our dental family! We will never take for granted the fact that you have chosen us to care for your dental needs. We have made every effort to make your dental visits with us as comfortable as possible, and taking a tremendous amount of pride in providing the finest quality dental care available.

We are pleased that many of you have a dental insurance policy that will help supplement the cost of your needed dental treatment. We will do everything we can to help maximize your benefits. Unfortunately, with the insurance industry changing so dramatically, we have found that maximizing patient benefits under many plans can be very challenging! Our office administrators have spent many hours studying to become knowledgeable and familiar with the different insurance companies, and their subtleties. Unfortunately, the companies continue to change their policies regarding benefits, are often difficult to work with, and do everything they can to delay treatment and payments.

Our goal in this practice is to provide the very highest quality dental treatment available at an exceptional value. Unfortunately, insurance companies make money by paying only the very cheapest alternative, disregarding what is in the patient’s best interest! Very frequently, they will disregard what we diagnose, utilizing X-rays and a thorough clinical exam, just to decrease the benefits for use and increase the profit for them. Usually, this results in numerous phone calls and letters by our insurance administrator just to try to get them to re-evaluate our recommendation and pay for what is needed.

It has been the policy of some other dental offices to accept the insurance companies recommended treatment, which is diagnosed without ever seeing the patient! This compromises your care, and this is where we feel we must draw the line! We refuse to compromise, in any way the state-of-the-art, quality care for patients deserve and receive through our diagnosis and treatment.

As a courtesy, we will submit the insurance paperwork for you. We request that you pay your predetermined co-payment or patient portion at the time of service. When your insurance company pays us, any difference or remaining balance will be your responsibility.

Remember, we are here for you and take it very seriously when we are asked to compromise treatment just so the insurance company can make more money.