Are you a new patient? Save yourself some time and complete the appropriate Registration form, along with the Dental and Medical History form, and Financial Policy form before coming in to your first appointment. Feel free to FAX them to us at 540.437.4092 or simply bring them in with you. You can also Request an Appointment and we’ll contact you to schedule your first visit. We look forward to meeting you!
At Ken Copeland Family Dentistry we are committed to patient education and superior patient service. Every effort is made to make scheduling a convenient appointment as easy as possible. We greet every new patient with a complete tour of our office. At your appointment you will meet with one of the hygienists who will review your medical history, take your blood pressure, x-rays and photos, do an oral cancer screening, and will evaluate the health of your teeth and gums. We will discuss any dental concerns you may have in preparation for you meeting the doctor. The doctor will then determine the need for any recommended treatment and discuss your options with you.
Our Financial and Treatment Coordinator will also meet with you to discuss the recommended treatment and create a specialized plan to meet your needs, budget, and time constraints. Comprehensive care for every patient is our goal, but we will work with you to customize your treatment plan. Your insurance benefits will be discussed with you as well. We ask that you provide your insurance information when we schedule your appointment to give us time to receive information from your insurance provider regarding your coverage. We do this as a courtesy to our patients but encourage you to bring your insurance benefit pamphlet with you and to be aware of your benefits.
It is such a pleasure having you as a part of our dental family! We will never take for granted the fact that you have chosen us to care for your dental needs. We have made every effort to make your dental visits with us as comfortable as possible, and taking a tremendous amount of pride in providing the finest quality dental care available.
We are pleased that many of you have a dental insurance policy that will help supplement the cost of your needed dental treatment. We will do everything we can to help maximize your benefits. Unfortunately, with the insurance industry changing so dramatically, we have found that maximizing patient benefits under many plans can be very challenging! Our office administrators have spent many hours studying to become knowledgeable and familiar with the different insurance companies, and their subtleties. Unfortunately, the companies continue to change their policies regarding benefits, are often difficult to work with, and do everything they can to delay treatment and payments.
Our goal in this practice is to provide the very highest quality dental treatment available at an exceptional value. Unfortunately, insurance companies make money by paying only the very cheapest alternative, disregarding what is in the patient’s best interest! Very frequently, they will disregard what we diagnose, utilizing X-rays and a thorough clinical exam, just to decrease the benefits for use and increase the profit for them. Usually, this results in numerous phone calls and letters by our insurance administrator just to try to get them to re-evaluate our recommendation and pay for what is needed.
It has been the policy of some other dental offices to accept the insurance companies recommended treatment, which is diagnosed without ever seeing the patient! This compromises your care, and this is where we feel we must draw the line! We refuse to compromise, in any way the state-of-the-art, quality care for patients deserve and receive through our diagnosis and treatment.
As a courtesy, we will submit the insurance paperwork for you. We request that you pay your predetermined co-payment or patient portion at the time of service. When your insurance company pays us, any difference or remaining balance will be your responsibility.
Remember, we are here for you and take it very seriously when we are asked to compromise treatment just so the insurance company can make more money.